All shipments are made via Canada Post [unless requested and paid for otherwise]. If you wish for expedited shipping, such as overnight, 2nd day or 3-day-select, we are able to accommodate you.  There will be additional charges for such expedited shipping options.  All shipping charges are non-refundable.  Unless otherwise stated in writing, you agree that shipping is your responsibility and there will be no refunds offered on any shipping charges in either direction of shipping.

Shipping Time – Most orders received before 3:00 PM EST will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM EST will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

Shipping Method – For the convenience of our customers, deliveries are sent “No Signature Required.” This means that the package will be left at your door or in a convenient location if no one is present to receive the shipment. If you require a signature delivery, please note that you will be charged an additional $4.50 as charges are extra for this level of service. Therefore, whether you order online or by phone, you will need to state this request and accept the $4.50 additional charge via e-mail to info@styleonthego.ca.

Insurance – Insurance is optional and is billed at cost. Style On The Go is not responsible for loss shipments unless insurance is requested and purchased. Insurance is not inlcluded unless requested, and the cost will be determined depending on the shipment and ship to location.

We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Any mistakes or errors occurring from mailing to any other address than the exact one above is the responsibility of you, the client.  Style On The Go reserves the right to refuse any merchandise returns that does not meet all of the above requirements.  For footwear, we suggest that you try on a clean carpeted surface.  Style On The Go will not accept merchandise where the soles have been worn or marked up.  Original packaging for all items, footwear, clothing, jewelry, décor and furniture for all returns for exchange.

Backorders

Due to the unique, hand-crafted nature of your order, in some cases, the product you ordered may be on backorder.  Please note that your credit card will be charged in full to initiate your order.  Please be patient if what you ordered is on back order. If not already in production, typical production time may be 6-8 weeks.  We will communicate to you when the item you ordered is on backorder and give you an estimated delivery time either by phone or email.  You agree that if your product is on back order and cannot be delivered right away, that this does not entitle you, client to a refund.  Please understand our products are exclusive and hand crafted and we are working hard to get you the best, as fast as possible!

International Orders and Shipments

Style On The Go does ship Worldwide. We require written authorization and identity confirmation before initiating, completing or shipping international online orders.  We also have a different shipping price that can vary from country to country.  We are happy to quote you a shipping cost to your country.  International shipping costs/fees/charges are 100% non-refundable.  Any and all exchanges are the sole responsibility of the receiver/client. Client agrees and understands that he/she is also 100% responsible for any and all duties and taxes required by his/her country. Style On The Go will not pay for or refund any duties and taxes under any circumstance. There are no exceptions to the above policies.  If you have any questions on this, please feel free to contact us and we will happily work through it with you!