For online purchases, we are happy to exchange/swap a product for a different size, should the size you order not be best suited for you. There are no refunds on products or shipping. In the event of an exchange, we will only accept merchandise that is unworn, in its original packaging that is not used, altered or damaged. Zeyzani merchandise that is intended for exchange must be received by us within 14 days from the date of purchase and authorized in writing by Style On the Go. If product is defective, Style On The Go reserves the right to first attempt to repair the product. If the product cannot be repaired, Style On The Go will replace, swap or exchange the product, or give you a credit that does not expire until used. Customer is aware and agrees that either of these options could take some time, as products may have to be sent back to or ordered from our factories in Turkey or Italy. Customer agrees to give Style On The Go 10 weeks to make repairs or exchanges; however in many cases they will be much quicker than this.
Custom ordered products, special orders or products on sale or closeout are NOT eligible for return or exchange. All sales on these items are final. If a product is going to be exchanged, a return authorization is required in writing. When shipping an item back to Style On The Go, we always suggest using a major shipping carrier such as UPS, Fed Ex, or DHL insuring the product and requiring a tracking number to insure safe delivery. Style On The Go will not be responsible for lost or damaged merchandise by any mail carriers. However, Style On The Go will assume responsibility, once item(s) are received. For return address, contact Style On The Go directly.